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FAQ

Frequently Asked Questions

  • What You Should Know

    • Why do faucets leak?

      A leaky faucet can result from a number of different issues. Some common causes include:

      • A problem in the O-ring
      • A corroded valve seat
      • A worn-out washer
      • Improper installation
      • Wear and tear

      In order to determine the root cause of the issue, we encourage you to contact us to set up an assessment session.

    • Is a clogged toilet caused by a blocked trap or drainpipe?
      A clog can occur for multiple different reasons. A clogged trap likely has debris in it, while a drainpipe could be leaky or malfunctioning.
    • How do I shut off the water to my home?
      Check your valve. It’s usually in the basement or on an outside wall in a utility area of the house. You can turn it off by turning it clockwise, which will cut off the water supply for the entire house.
    • How often should I upgrade my plumbing fixtures?
      Generally, every 10-12 years is a good time to upgrade your water heater. Drain lines, toilets, and pipes should last 20-40 years if installed correctly. However, if you’re experiencing any issues, it’s best to act immediately to minimize any potential damage.
    • Why is my shower pressure so weak?
      A clogged shower head is usually the source of weak shower pressure. Sometimes, the culprit is a leaky valve. If you’re not sure, be sure to contact us so we can assess the situation for you.
    • How do I fix a clogged bathtub and sink drain?
      Loose hair, soap remnants, or hair ties could be the problem. Use a pair of pliers to remove any excess gunk from your bathtub and sink. If your drain clogs persistently, be sure to get in touch with us for a comprehensive inspection.
    • How do I unclog a toilet?
      In the event of a clogged toilet, a plunger is your best bet. Hot water and dishwater detergent can also help with a small clog. If neither of those methods works, it may be best to leave it to a professional like ourselves to unclog it.
    • What should I do if I have a plumbing emergency?
      In the event of a plumbing emergency, you should contact an emergency plumber like ourselves immediately. Reach out to us, and we’ll give you some over-the-phone guidance while we’re on our way to your location.
    • Why is my toilet always running?
      A broken toilet flapper or chain could very well be the source of the issue. If you suspect that your toilet is always running, get it looked at now, because excess water could mean dozens of gallons of wasted water a day.
    • What should I do in the event of a leak or flood?

      The best course of action is to act immediately. Use an old bucket or pot to catch the leak and give us a call. We’ll do everything we can do get there as soon as possible.

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